|
Order
/ Contact Info
|
|
Foosball.com is based in the USA. Our staff has been involved in pretty
much every aspect of the world of table soccer since
1983. We've grown into our own "foos" only
warehouse and operation based out of Maryland. We inventory
ninety percent of our parts and accessories. We also maintain a large
selection of tables. We do utilize manufacturers and regional fulfillment partners (primarily for tables) when necessary to
get the best price and service options for our customers.
|
|
PreSales Help
Are you Con'foos'ed? Have a question? Need a little friendly foos
shopping advice before ya buy? e-mail us at...
presales@foosball.com |
PostSales Help
If you already have an order with us and need to: change
it; track it; complain about it; or thank us... then e-mail...
postsales@foosball.com |
foosball.com
aka Foos Direct, Inc.
7164 East Furnace Branch Rd, Suite G
Glen Burnie, MD 21060
(410) 590-9180
|
| |
| Shipping
Information: |
|
|
Parts Customers
We strive to process orders within 72 hours
of receipt and typical delivery to you is within
5
to 14 business days.We ship UPS. UPS does not ship to P.O. boxes. In that case we will send your order USPS priority mail. UPS charges for address corrections so please review your information....you will be billed for the changes.
foosball.com
will contact you via e-mail if there is a delay in shipping or extra
freight charges are required for your order.
Canada Parts Customers
Customer will
be responsible for any custom clearance fees .
We ship USPS to try to avoid these charges for you. You will be notified of any additional freight charges. We will cover up to an additonal $2, more than that we will have to charge your card the additional freight. Also, if there is a unusually high freight charge difference we will issue you a credit to your card.
International Parts Customers
Customer will be responsible for any custom/duty/fees required by their country.Shipment comes
via USPS Priority mail with few exceptions based on outrageous shipping fees, in
which case you'll get an e-mail from us. We will try to ship the cheapest way possible. We will cover up to an additional $2, more than that will have to be charged to your card.Also, if there is an unusually high freight charge difference we will issue you a credit to your card.
Table Customers
foosball.com
will ship your order via Common Carrier (truck) curbside delivery,
selecting the best carrier to your destination.
:IMPORTANT:
Freight companies are required only to deliver to the address specified.
Drivers are not required to unload nor handle the shipment. You should
be prepared to move the carton(s) from the truck and into whatever room
or area you intend to set the table(s) up. We recommend that you have
at least one other person available to assist you.
|
| |
| Damaged Items: |
|
•
|
foosball.com
requires
all damages to be reported within 3 days. This is for our customers'
protection in that freight companies restrict the amount of time within
which a freight damage claim can be made.
|
|
•
|
If
your table arrives and has visible damage, please refuse it and call
us immediately. We will promptly send you a replacement.
|
|
•
|
If
you have concern about table damage but find no significant damage in
the outer carton, please mark the Freight Bill Receipt accordingly.
(For example, "box has several dents, torn in corner, etc.")
|
|
•
|
If,
on examination of your table, you find a manufacturing defect, we will
do everything necessary to repair your table to original factory specifications
or replace it with a new table.
|
|
•
|
If, upon
opening the carton, you find concealed damage, save the boxes and contact foosball.com
and we will help you file a freight claim and work with
you to get the necessary parts to bring the table to new condition. We may
have to invoice you for the parts but will not require payment until you
receive payment from the carrier. |
| |
| Order Confirmation: |
|
When you place an order, you will receive an order
confirmation by email indicating that your order was received. You will
be contacted again when your order is ready to ship.
|
| |
| Sales
Taxes: |
| Applicable
sales taxes will be added to all Maryland (5%) orders.
If you are a Maryland resident and are remitting with a check
or money order, you must compute and add the appropriate sales tax to your
total remittance (compute tax ONLY on merchandise, NOT including freight).
|
| |
| Customer Service: |
|
|
| |
| Return Policy: |
|
•
|
If
you wish to return your order within 10 days, you must email us to receive a Return
Merchandise Authorization Number.
|
|
•
|
Return
shipping charges and arrangements are the responsibility of the customer.
We cannot credit initial or return shipping charges.
|
|
•
|
It
is our sincere desire to make your shopping experience enjoyable ... and
our guiding policy is to protect honest customers and keep our prices low. |
|
|
| Yahoo Store Security: |
|
•
|
All online transactions at Yahoo! Stores are handled
with industry-standard SSL encryption.
|
|
•
|
When you enter your credit card number into the
order form, it is transmitted across the Internet in an encrypted (scrambled)
form, then decoded when it gets to us.
|
|
•
|
For added security, we also encrypt the credit
card number when it is stored on disk, and when we forward it to the merchant.
|
|
•
|
If you are not the kind of person who worries
about being hit by lightning as you're crossing the street, you probably
don't have to worry that your credit card number will be intercepted on
the way to a secure Web site. According to CNN,
"The prevalent opinion...is that on-line credit card use is actually
no riskier for consumers than traditional 'low-tech' transactions."
|
|
•
|
We order products online regularly, both as a
company and as individuals. When we use a credit card to buy something online,
we feel at least as safe as we would using one in a store or restaurant. |
